Complaints Process

UK Residents:

If you wish to register a complaint, please write to Nigel Reeves, Reeves Independent, National Advice Centre, 2nd Floor, Park View House, Front Street, Benton, Newcastle Upon Tyne, NE7 7TZ or telephone 0800 0584 315.

Please be assured we treat complaints seriously. A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request.

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

EU Residents:

Complaints Procedure

It is important that we hear any concerns you have regarding the services we offer.

Should you have a complaint we ask that you inform Nexus Global EU Office in the first instance. We will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly.

Complaints can be emailed to: infocyprus@blacktowerfm.com or you can also write to:

Nexus Global EU

102 Michael Zavou, 1st Floor

Ayios Athanasios,

Limassol, 4107

Cyprus

Nexus Global EU operates a formal complaint handling procedure. A client’s complaint will be acknowledged promptly with a copy of our complaints procedure.

Non UK or European Residents:

Complaints Procedure

It is important that we hear any concerns you have regarding the services we offer.

Should you have a complaint we ask that you inform Nexus Global Head Office in the first instance. Head Office will then review and make contact with the relevant office. If you have already spoken to someone regarding your complaint, please include their name in your correspondence as this will assist in your complaint being answered more promptly. Complaints can be emailed to complaints@nexus-global.net or you can also write to:-

Nexus Global

Suites 21 & 22 Victoria House

26 Main Street

PO Box 1354

Gibraltar

Nexus Global operates a formal complaints handling procedure. A client’s complaint will be acknowledged promptly and we will try to resolve the problem within eight weeks of the client notifying us of their complaint.

If you do not feel that your complaint has been resolved satisfactorily by Nexus Global, you may refer the matter to the Financial Services Commission, P.O. Box 940, Suite 3, Ground Floor, Atlantic Suites, Europort Avenue, Gibraltar.

It is useful for the FSC to be aware of complaints against firms it supervises. The FSC has no statutory powers to neither undertake the role of an ombudsman in respect of complaints nor act as arbitrator in commercial disputes

Important information

Pensions are a long term commitment, you may not be able to access your pension funds until the age of 55 (currently), investments can go down as well as up and you might not get back your initial capital. Pension and tax legislation does and can change in the future which could impact your pension.

Please note: The Financial Conduct Authority does not regulate tax planning.

The value of your investment and any income from it could fall or rise, and you may not get back the full amount you invest.

Past performance is not a reliable indicator of future results. We always recommend you talk to a qualified financial adviser before making any investment decisions.